Active World is committed to delivering the best quality products for customer satisfaction.
If for any reason you are not completely satisfied with our products, you may return the product(s) within 30 days of purchase for a refund as per the terms of this Return & Refund Policy.
The refund policy is applicable only for products:
This policy shall not apply to products that have been intentionally damaged or misused.
Customer/Direct Sellers may return products within 30 days of purchase subject to the following conditions:
If the product is in marketable condition and returned within 30 days from the invoice date, refund will be provided after deduction of applicable taxes, or an exchange product may be given depending upon the decision of the authorized representative.
If the product is in unmarketable condition and returned within 30 days from the invoice date, the refund value shall be assessed by the authorized representative and the appropriate value shall be provided accordingly.
Marketable Products
Products that are:
Unmarketable Products
Products that are:
The Customer/Direct Seller must return the product(s) to the Head Office of Active World personally or through courier service.
Upon receiving the returned product(s), the Company will examine the product(s) and notify the Customer/Direct Seller through e-mail or phone call within a reasonable period of time.
The condition of returned stock shall be determined by the Company's authorized executive. Based on the assessment, the returned product shall be categorized as either marketable or unmarketable.
SV/RP adjustment of returned products shall be processed in the same payout cycle.
Total SV/RP value of returned products shall be deducted from the returning Direct Seller's account.
If customers return products directly to Active World, the SV/RP adjustment shall be deducted from the Direct Seller's payout account.
Any excess amount already paid to the Direct Seller shall be recoverable from the concerned Direct Seller.